Refund policy

RETURNS & EXCHANGES

Because our products are made to order and personalized, we are only able to accept returns or remake your item if:

  • Your item arrives damaged

  • Your item is defective

  • Your item is incorrect due to our mistake

If one of the above applies, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photo(s) of the item

We will remake or replace the item at no additional cost.

Please note:
We cannot offer refunds or replacements due to:

  • Change of mind

  • Incorrect personalization details entered by the customer (name spelling, dates, text, etc.)

Please double-check all details before placing your order.

CONTACT US

If you need help with your order, we’re here to assist you

Email: Support@onetokenatatime.com
Phone: +1 343-451-7247 
Hours: 9:00 AM – 6:00 PM (EST), Monday to Friday